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University Technology Services

Telecommunications

How-To’s

Below is a list of general walkthroughs and guides on how to use our products and services.

Information Box Group

Logging Into your Phone

Your phone must be logged in with a valid extension in order to receive calls. If the phone is not logged in, you will see a prompt to “Enter Username” on the display.

  • Enter your 5-digit extension as the username, and then press the ‘OK’ button.
  • The cursor will then move into the “Password” field. Enter the PIN and then press the ‘OK’ button.

If you need to retrieve your PHONE LOG IN PIN, please submit a ticket to:  https://macservicedesk.mcmaster.ca/splash/or call X24357

If you like to reset your PHONE LOG IN PIN PASSWORD, click here:  https://phonepin.mcmaster.ca/selfprovisioning/

Note, this PIN is not the same as the password used to access your voice mailbox.

External Dialing

Local Calls

  • Dial 9 + local area code + number

Wide Area Calling (formerly 86)

  • Dial 9 + 1 + area code + number

Long Distance

  • Dial 9 + 1 + area code + number, after tri-tone, enter your LD PIN, #

International Long Distance

  • Dial 9 + 011 + country code + city code + number, after tri-tone, enter your LD PIN, #